FAQ
Who Are You?
I invite you to click here; we'll tell you our story.
What Are the Delivery Times?
Delivery times for Europe, Canada, and the United States are 8 to 14 days for Standard delivery and 4 to 11 days for VIP delivery.
Will I Receive My Items in the Same Shipment?
We have branches located all around the world (to reduce our impact on the planet as well as our delivery times). Therefore, if you purchase multiple items, they may arrive in different packages and/or shipments at the time of delivery.
What Is the Quality of Your Products?
We ensure that we sell only quality products. 100% Guaranteed!
If an Item Is Unavailable, When Will It Be Available Again?
Some of our bestsellers can sell out quickly. We make sure with our suppliers that stocks are sufficient, but unfortunately, some items suffer from their success.
Our advice is to buy items as soon as they are available to avoid this kind of inconvenience.
When we have the opportunity, we produce more to satisfy our customers.
Sign up for our newsletter at the bottom of the homepage to receive all updates on product availability.
And even better, enjoy promo codes ranging from 5% to 20% when our Sales Director is in a good mood :-)
How Do I Get My Invoice?
Your invoice will be sent to you via email. At SummitView360, we want to reduce our impact on the planet as much as we can. Thank you for your understanding.
Why Haven't I Heard About My Package from the Local Post?
A tracking number will be provided to you via email once the item is shipped.
To receive communication from the delivery driver in case you are not home, please provide us with your cell phone number when filling out your personal information (Note that the phone number is not mandatory).
How Do I Return My Product and Get a Refund?
Returns must be made within 30 days of receiving the item.
To receive your refund, you must first send us a photograph of the item in question so that we can confirm it has not been used and is still in its original packaging. The refund will be sent to you once the item is received.
Please send the photo along with the invoice number to our dedicated Customer Happiness team: info@summitview360.com
A member of the team will contact you with instructions on how to return the item - Return shipping will be at your expense (unless the error is on our part).
Who Should I Contact If I Have a Problem with My Product?
Please contact the dedicated Customer Happiness team: info@summitview360.com
What Should I Do If I Make a Mistake on My Size?
To error is human; we will take care of everything for you.
Returns must be made within 30 days of receiving the item.
You will just need to send us a photograph of the item in question so that we can confirm it has not been used and is still in its original packaging.
Please send the photo along with the invoice number to the dedicated Customer Happiness team: info@summitview360.com.
A member of the team will contact you with instructions on how to return the item - Return shipping will be at your expense (unless the error is on our part).
Where Do Your Products Come From?
Our products come from all over the world. We try to keep our prices accessible for our customers, but we remain very committed to reducing our environmental impact. That’s why, in the medium to long term, we plan to increase our partnerships with local suppliers/producers.
