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FAQ

About us?

We invite you to click here , we tell you our story.

What are the delivery times?

Europe (France, Belgium, etc.) and North America (Canada and USA)*:
- Standard delivery: 8-12 working days (Free for orders of €10 or more)
- VIP delivery: 3-10 working days (Free for orders of €70 or more)
- VIP delivery with priority processing + damage and theft insurance: 3-10 working days (Free for orders of €80 and over)
*Order tracking available after purchase


Islands (Martinique, Guadeloupe, Reunion, New Caledonia, Mayotte, Saint-Martin, French Guiana, French Polynesia) and the rest of the world:
- Standard delivery: 12-22 working days (Free for orders of €10 or more)
- VIP delivery with priority processing (processed in 24h instead of 72h): 10-20 working days (Free for orders of €70 or more)
- VIP delivery with priority processing + damage and theft insurance: 10-20 working days (Free for orders of €80 or more)

 

Will I receive my items in the same shipment?

We have branches located all over the world ( to reduce the impact on our planet as well as our delivery times ).

Therefore, if you buy multiple items, they may arrive in different packages and / or shipments at the time of delivery.

What is the quality of your products?

At SummitView360 , we make sure to sell only top quality products.

This is why we are offering you a 30 day trial period. 100% Guarantee, satisfied or refunded!

If an item is unavailable, When will it be available again?

Some of our star products can sell like hot cakes.

We make sure with our suppliers that stocks are sufficient, but unfortunately, some items are victims of their success.

Our advice is to buy the items as soon as they are available to avoid this kind of inconvenience.

When we have the possibility, we have more produced, to satisfy our customers, but it is very rare.

Subscribe to our News Letter (at the bottom of our home page ) to receive all the information on our products, and also benefit from Promotional Codes ranging from 5 to 20%.

How do I get my invoice?

Your invoice will be emailed to you.

At SummitView360, we want to reduce the impact on our planet as best we can.

Thank you for your contribution in doing business with us.

Why haven't I heard from my package from the local post office?

A tracking number will be provided to you by email once your order has been sent.

To have a phone call from the delivery person in case you are not at home, we suggest that you leave us your cell number when you fill in your personal information during checkout.

How do I return my product and get a refund?

The return must be made within 30 days of receipt of the item.

To receive your refund, you must first send us a photograph of the item in question, so that we can confirm that the item has not been used and that it is still in its original condition. original packaging.

Refund will be sent to you once the item is received.

Please send the photo in question along with the invoice number to our dedicated customer service team: return@summitview360.co

A member of the team will communicate with you the procedure for returning the item

Who should I contact if I have a problem with my product?

Please contact the Customer Happiness Team: info@summitview360.co

What if I am wrong about my size?

It is human to make mistakes, we will take care of everything for you.

The return must be made within 30 days of receipt of the item.

You will only have to send us a picture of the item in question, so that we can confirm that the item has not been used and that it is still in its original packaging.

Please send the photo in question, the invoice number and the desired size, to the customer happiness team: exchange@summitview360.co

A member of the team will communicate with you the procedure for returning the item

Once the item has been received, we will send you the new size requested and this without charging you for Delivery

Where do your products come from?

Our products come from all over the world.

We try to keep our prices accessible for our customers, but we remain very attached to reducing our impact on the environment.

This is why in the medium to long term, we intend to increase our partnerships with local suppliers / producers.